At East Africa Assurance, we are committed to handling claims fairly, efficiently, and transparently.
This page outlines the steps required to notify us of a claim and the information needed for prompt processing.

Step 1: Notify Us of the Claim

All claims must be reported as soon as reasonably possible after the occurrence of an insured event.

You can notify us by:

Step 2: Complete Claim Documentation

The claimant will be required to submit a completed claim form along with supporting documents, which may include:

  • Completed claim notification form
  • Policy number and policy schedule
  • Proof of loss or damage
  • Police report (where applicable)
  • Medical reports or invoices (for medical-related claims)
  • Any additional documents requested during assessment

Step 3: Claim Assessment

Upon receipt of all required documentation, East Africa Assurance will assess the claim in accordance with the applicable policy terms and conditions.

This may involve:

  • Verification of coverage
  • Loss investigation
  • Appointment of assessors, adjusters, or medical practitioners where necessary

Step 4: Claim Decision

Once assessment is complete, we will communicate the claim decision to the policyholder.

If the claim is approved, settlement will be made in line with the policy terms. If declined, reasons will be provided in writing.

Step 5: Claim Settlement

Approved claims will be settled through the agreed payment method within a reasonable timeframe, subject to receipt of all required documentation.

Important Notes

  • Failure to report a claim promptly may affect settlement.
  • Submission of false or misleading information may result in claim rejection.
  • All claims are subject to policy limits, exclusions, and deductibles.

Need Assistance?

For claims support or inquiries, please contact us:

East Africa Assurance
Plot 38 Kampala Road, Crane Chambers, Kampala
Email: support@eastafricassurance.com
Website: www.eastafricassurance.com