FAQs | East Africa Assurance

General Questions

We provide insurance and assurance services including underwriting support, risk advisory, policy placement, and claims facilitation.

Our services are available to individuals, businesses, and corporate entities, subject to underwriting requirements.

Yes. East Africa Assurance operates in compliance with applicable insurance laws and regulatory requirements.

Policy & Coverage

You can contact us via email, visit our office, or submit an inquiry through our website.

Coverage begins only after policy issuance and confirmation of premium payment, unless otherwise stated in the policy document.

No. Coverage is limited to risks expressly stated in the policy. Exclusions, limits, and deductibles apply.

Premiums & Payments

Premiums are calculated based on the type of coverage, risk assessment, and policy duration.

Payment methods will be communicated during policy issuance and may vary depending on the product.

Claims

Claims should be reported as soon as possible via email at support@eastafricassurance.com or by visiting our office.

Claim processing timelines vary depending on the nature of the claim and the completeness of documentation.

Documents may include a completed claim form, policy details, proof of loss, and any additional information required during assessment.

Privacy & Support

We protect personal data using appropriate safeguards and in accordance with our Privacy Policy.

Email: support@eastafricassurance.com
Address: Plot 38 Kampala Road, Crane Chambers, Kampala